Internal Sales Representative - Broxburn

MGM Timber (Scotland) Ltd

MGM Timber, part of the James Donaldson Group, is the fastest growing chain of independent timber merchants in Scotland.

Our branch in Broxburn currently has an excellent opportunity for someone looking for a new challenge and to potentially further their career.

We are seeking someone who has sales experience, who can work well within an established and hard working team.

The Role: Internal Sales Representative

As part of our structured growth and development and in order to maintain our continued success, we seek to recruit an effective and proactive individual as an Internal Sales Representative, based at our Broxburn branch.

Key responsibilities:

  • Taking inbound calls from customers.
  • Negotiating to win business and cross selling associated products.
  • Making outbound calls to grow sales.
  • Liaise with Sale Reps, Customers, branches and Suppliers
  • Costing of bulk deliveries
  • Issuing information and processing orders from customers
  • Dealing with queries relating to orders and costings
  • Create ad-hoc sale reports
  • Updating orders, prices and order confirmations in the Company’s systems
  • Assisting with month end processes
  • Update stock levels and report figures to customers

Required Skills and Experience

  • Work experience gained in a customer services role is essential and a desire to build a career in telephone sales and account management.
  • A passion to build a career in sales and strong customer service skills and experience are required.
  • Telephone sales or telephone based customer services experience is desirable.
  • Excellent customer service skills are essential
  • Strong written and oral communication skills are essential.
  • Strong interpersonal skills and stakeholder management skills are essential
  • Strong attention to detail is essential
  • Strong IT skills that include Microsoft Office (Word, Excel, Email & Web) awareness and experience is essential
  • Strong data entry skills and high levels of accuracy are essential

James Donaldson & Sons is a family-owned company valuing all colleagues, with a desire to provide colleague benefits that are truly valuable and valued by the group. Benefits include but are not limited to: 30 days' holiday, inclusive of Statutory Bank Holidays, Length of service awards, Cycle to work scheme, Company sick pay, Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line) Colleague discount